Disability Inclusion for Hospitality Professionals
TGS-2025054956
Course Overview
This is a 1-day programme for all guest-facing hospitality professionals, open to company-sponsored individuals from the hotel industry only.
Co-developed with SG Enable. It aims to help guest-facing teams build the knowledge, skills and empathy needed to connect with guests with disabilities in a thoughtful and meaningful way.
While physical accommodations are important, creating an inclusive experience goes beyond that — it’s about fostering the right attitude and understanding to make every guest feel truly welcome.
This course provides the tools to help teams offer a warm, seamless and inclusive experience.
Overview:
• Describe the different disability profiles
• Engage guests with disabilities
• Demonstrate empathy when interacting with guests with disabilities
• Apply communication techniques and strategies to build relationships with guests with disabilities
Training Type
Full-time
Mode of Assessment
Written assessment
Who Should Attend
All guest-facing staff working in hotels.
Funding is available to company-sponsored candidates from the hotel industry only.
Course Duration
1 day
Total Training Duration (Hour)
7.5 hours
Classroom training: 7 hours
Assessment: 0.5 hour
Course Outline
Unit 1 Common Disabilities and Their Impacts
Unit 2 Customer Service and Attitude
Unit 3 Communication and Language Considerations
Certification Obtained and Conferred by
Participants will receive a Statement of Attainment from Ascott Centre of Excellence.
Pre-requisites
This course is open to company-sponsored learners in the hotel industry only.
Medium of Instruction & Trainer
English
Learning Specialists:
- Mr Steven Tham
- Tan Hee Khoon David
- Ms Eve Lee
- Ms Azlinda Azhar
Funding Information
A. Course Fee Funding
Baseline course fee funding are available for company sponsored Singapore Citizens and Permanent Resident 21 years old and above.
B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)
MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.
C. Enhanced Training Support for Small and Medium Enterprises (ETSS)
If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents
· Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million
· Sole proprietorships which meet all of the above criteria are also eligible
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
D. Absentee Payroll (AP) Funding
AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
· Sole proprietorships which meet all of the above criteria are also eligible
To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:
· Must be Singapore Citizens or Singapore Permanent Residents
· Trainee is not a full-time national serviceman
· Courses have to be fully paid for by the employer
Additional Notes
- Grant Validity: 08/05/2024 - 30/9/2025
- Mode of Payment: Interbank transfer (For corporate enrolments only)
- Average teacher-student ratio - 1 : 15
- Courseware: Participants will receive a copy of course materials on the first day of class
- A laptop is required.
Upon receiving your online registration, ACE representative will be in touch with you to offer further detailed information on course information, available schedule, funding eligibility, entry requirements and attend to all your queries.
Enrollment
Upon receiving your online registration , ACE representative will be in touch with you within 3 working days to offer further detailed information on course information, available schedule, funding eligibility, entry requirements and attend to all your queries.
It is imperative that participants complete the program and meet all the following criteria:
- Participants are required to attain a 75% attendance before he/she is allowed to sit for Assessment.
- Participants are required to complete and submit all projects, reports and tests (if any) as part of the assessment.
- Participants are required to be Competent within 60 days of each module end dates.
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $250.00 | $272.50 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| SME - Under Enhance Training Support for SMEs 90% | $25.00 | $31.75 |
| 70% Baseline Funding | $75.00 | $81.75 |
| Non-SME | Before GST | With GST (9%) |
| General Baseline Funding 70% for NON-SME | $75.00 | $81.75 |
| MCES for Non-SME | $25.00 | $31.75 |
Singaporeans / PRs are eligible for 70% Skillsfuture (SSG) Grant
Full Fee (per person): S$250.00
SSG Grant Amount: S$175.00
Fees payable after SSG grant: S$75.00
Fees payable after MCES/ETSS:S$25.00
Fees are subject to 9% GST
Baseline SkillsFuture Funding* | 70% : $175.00
Nett Fee : $75.00
9% GST : $6.75
Nett Fee Payable (incl. gst) : $81.75
Additional Funding if eligible under MCES** or SME*** : $50.00
Total Nett Fee Payable for MCES / SME (incl. gst) : $31.75
*Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding.
**Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
***Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
Please note that prices are subjected to change.Back to Catalogue →
