Service Coaching - L3 (Classroom)
TGS-2024048306
Course Overview
This course is designed for professionals who are in a position to supervise staffs, through techniques of coaching. Whether you are a team leader or a manager, you will learn to determine your strengths and areas for improvement to be a successful coach. You will learn methods to identify skills gaps in your team and how to address those gaps using a coaching plan or an OJT (on-job-training) plan. You will also develop skills to provide constructive feedback and identify learning barriers in the team which are vital parts of a coaching process.
Methodology
•Lecture, E-Learning, class discussions, role plays
Training Type
Full-time (in-person training)
Weekdays; 9am - 6pm
Mode of Assessment
Role Play, Oral Questioning
Who Should Attend
•All operational staff
Course Duration
3 days
Total Training Duration (Hour)
13 Hours
Classroom Training :12 Hours ((Day 1 - 2)
1 Hour Assessment (Day 3)
Dress code: Smart Casual (No slipper/sandals/singlets/shorts/bermudas/mini-skirts)
Course Outline
Unit 1: Prepare and Plan to Coach
Unit 2: Conduct Coaching
Unit 3: Monitor Progress after Coaching
Unit 4: Review Coaching Effectiveness
Certification Obtained and Conferred by
Upon successful completion of the course, participants will be awarded a WSQ Statement of Attainment in this course. Participants are deemed to have successfully completed the course if they meet the required 75% attendance and competency standards.
Trainees who are Singapore Citizens and Permanent Residents can log in to MySkillsFuture portal using Singpass to download their e-Certs.
Pre-requisites
- GCE N Level with a credit in English Language,
- Individuals who are customer service-oriented and possess an outgoing personality
- An admission interview session will then be set up at a mutually agreed schedule to ascertain suitability and to verify all relevant information, including NRIC and copies of educational certificates and CVs.
Medium of Instruction & Trainer
English
Learning Specilaists:
- Mr Steven Tham
- Ms Eve Lee
- Ms Azlinda Azhar
Funding Information
A. Course Fee Funding
Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.
B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)
MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.
C. Enhanced Training Support for Small and Medium Enterprises (ETSS)
If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents
· Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million
· Sole proprietorships which meet all of the above criteria are also eligible
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
D. Absentee Payroll (AP) Funding
AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
· Sole proprietorships which meet all of the above criteria are also eligible
To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:
· Must be Singapore Citizens or Singapore Permanent Residents
· Trainee is not a full-time national serviceman
· Courses have to be fully paid for by the employer
Additional Notes
Grant Validity: 16-08-2024 - 30-09-2025
- Mode of Payment Skillsfuture Credit / Post-Secondary Education Account (PSEA -for age 30 and below) / PAYNOW | Interbank transfer (for Corporate enrolments only)
- Average teacher-student ratio - 1 : 15
- Courseware: Participants will receive a copy of course materials on the first day of class
Enrollment
Upon receiving your online registration form, ACE representative will be in touch with you within 3 working days to offer further detailed information on course information, available schedule, funding eligibility, entry requirements and attend to all your queries.
A face-to-face admission interview session at our campus will then be set up at a mutually agreed schedule to ascertain suitability and to verify all relevant information, including NRIC and copies of educational certificates and CVs.
Once you are offered a training place at ACE, you must complete the enrolment process which includes, but not limited to:
- Acknowledgement of letter of confirmation
- Retain an e-copy of Student Handbook
- Complete payment
It is imperative that participants complete the program and meet all the following criteria:
- Participants are required to attain a 75% attendance before he/she is allowed to sit for Assessment.
- Participants are required to complete and submit all projects, reports and tests (if any) as part of the assessment.
- Participants are required to be Competent within 60 days of each module end dates.
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $299.00 | $325.91 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Baseline Funding for Higher Certificate Level (70% starting 01-01-2022) | $89.70 | $97.77 |
| Mid-Career Enhanced Subsidy for Singaporeans age 40 and above GST | $29.90 | $37.97 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| Non-SME | Before GST | With GST (9%) |
| Baseline Funding (CAT A 70%) | $89.70 | $97.77 |
| MCES for Non-SME | $29.90 | $37.97 |
| SME | Before GST | With GST (9%) |
| SME - Under Enhance Training Support for SMEs 90% | $29.90 | $37.97 |
Baseline SkillsFuture Funding* | 70%: $209.30
Nett Fee: $89.70
9% GST: $8.07 (W.E.F 01/01/2024)
Nett Fee Payable (incl. gst) : $97.77
Additional Funding if eligible under MCES** or SME***: $59.80
Total Nett Fee Payable for MCES / SME (incl. gst): $37.97
*Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding.
**Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
***Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
Changes to SkillsFuture Course Fee and Absentee Payroll Funding commencing on or after 1 January 2022 will take place regardless of the enrolment date. Please contact us at support.ace@the-ascott.com on your eligibility and payable nett fee after 01 January 2022.
1. SkillsFuture Course Fee Funding
The revisions to course fee funding, applicable to all SSG-funded courses commencing on or after 1 Jan 2022, are as follows:
- Baseline course fee subsides will be simplified and streamlined across Professional, Manager, Executive and Technician (PMET) and non-PMET courses, at up to 70% of course fees for courses offered by SSG-appointed CET Centres
- Enterprises that qualify for SSG’s enhanced subsidy schemes (SkillsFuture Mid-career Enhanced Subsidy and Enhanced Training Support for Small and Medium Enterprises (SMEs)) will receive an enhanced subsidy of up to 20% above the baseline course fee subsidies.
2. Absentee Payroll Funding
With effect from 1 Jan 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour. And set a $100,000 cap on the maximum AP funding each organisation can claim each calendar year to ensure that the benefits are more evenly distributed across companies.
The revisions are summarised here: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
