Front Office Operations Management - L3 (Classroom)
TGS-2022017211
Course Overview
Learners will learn to:
•Explain and use the skills learned to model positive attitude and display supportive behaviours as a Front Office supervisor to lead the team.
• Explain how Front Office procedures and quality service standards are deriving from, the principles in accessing the hotel’s property management system (PMS) and supervise Front Office team to perform the start-of-shift and end-of-shift procedures and activities to facilitate effective and efficient operations for hotel room guests, staff members of front office and other related departments.
• Perform and supervise activities prior to guests/VIP’s arrivals and check-in guests to meet guests’ needs, hotel’s requirements and legislative and regulatory requirements without making any errors; and manage rooms inventory during full-house situations as a Front Office supervisor.
• Explain different types of payment method, supervise cashiering activities before, during and after guest departure to meet guests’ needs, hotel’s requirements.
Methodology
•Lecture, class discussions, written assignment, role plays
A written project component is included in this module. Thus, participant needs to have a laptop with a word-processing app.
Training Type
Full-time (in-person training)
Weekdays; 9am - 6pm
Mode of Assessment
Assignments, Role Play, Oral Questioning
Who Should Attend
Individuals who are interested in this topic, particularly in the context of a hotel environment.
Course Duration
6 Days
Total Training Duration (Hour)
33.5 Hours
Classroom Training: 32 Hours (Day 1 - 5)
Assessment: 1.5 Hour (Day 6)
Dress code for classroom training:
Smart Casual (No slipper/sandals/singlets/shorts/bermudas/mini-skirts)
Course Outline
Unit 1 Supervision and roles of supervisor
Unit 2 Guidelines for supervising front office operation activities
Unit 3 Supervising guests/customer’s check-in and check-out
Unit 4 Handling irregularities
Unit 5 Guidelines for handling Guests/customers’ concern, feedback and security
Unit 6 Supervisory skills in coaching and self-development
Certification Obtained and Conferred by
Upon successful completion of the course, participants will be awarded a WSQ Statement of Attainment in this course. Participants are deemed to have successfully completed the course if they meet the required 75% attendance and competency standards.
Trainees who are Singapore Citizens and Permanent Residents can log in to MySkillsFuture portal using Singpass to download their e-Certs.
Pre-requisites
- GCE O-Level with a credit in English and Mathematics, OR
- WPLN level 5 for all 5 components (Reading, writing, speaking, listening and numeracy)
- An admission interview session at our campus will then be set up at a mutually agreed schedule to ascertain suitability and to verify all relevant information, including NRIC and copies of educational certificates and CVs.
Medium of Instruction & Trainer
English
Learning Specialist:
- Ms Azlinda Azhar
Funding Information
A. Course Fee Funding
Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.
B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)
MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.
C. Enhanced Training Support for Small and Medium Enterprises (ETSS)
If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents
· Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million
· Sole proprietorships which meet all of the above criteria are also eligible
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
D. Absentee Payroll (AP) Funding
AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
· Sole proprietorships which meet all of the above criteria are also eligible
To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:
· Must be Singapore Citizens or Singapore Permanent Residents
· Trainee is not a full-time national serviceman
· Courses have to be fully paid for by the employer
Additional Notes
Grant Validity: 01/12/2022 - 30/09/2025
- Mode of Payment: Skillsfuture Credit / Post-Secondary Education Account (PSEA -for age 30 and below) / PAYNOW.
- Average teacher-student ratio - 1 : 15
- Courseware: Participants will receive a copy of course materials on the first day of class
Enrollment
Upon receiving your online registration form, ACE representative will be in touch with you within 3 working days to offer further detailed information on course information, available schedule, funding eligibility, entry requirements and attend to all your queries.
An admission interview session at our campus will then be set up at a mutually agreed schedule to ascertain suitability and to verify all relevant information, including NRIC and copies of educational certificates and CVs.
Once you are offered a training place at ACE, you must complete the enrolment process which includes, but not limited to:
- Acknowledgement of letter of confirmation
- Retain an e-copy of Student Handbook
- Complete payment
It is imperative that participants complete the program and meet all the following criteria:
- Participants are required to attain a 75% attendance before he/she is allowed to sit for Assessment.
- Participants are required to complete and submit all projects, reports and tests (if any) as part of the assessment.
- Participants are required to be Competent within 60 days of each module end dates.
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $690.00 | $752.10 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Baseline Funding for Diploma Level | $207.00 | $225.63 |
| Mid-Career Enhanced Subsidy for Singaporeans age 40 and above GST | $69.00 | $87.63 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| SME - Under Enhance Training Support for SMEs 90% | $69.00 | $87.63 |
| Non-SME | Before GST | With GST (9%) |
| General Baseline Funding 70% for NON-SME | $207.00 | $225.63 |
| MCES for Non-SME | $69.00 | $87.63 |
Baseline SkillsFuture Funding* | 70% : $483.00
Nett Fee : $207.00
9% GST : $18.63 (W.E.F. 01/01/2024)
Nett Fee Payable (incl. gst) : $225.63
Additional Funding if eligible under MCES** or SME*** : $138.00
Total Nett Fee Payable for MCES / SME (incl. gst) : $87.63
*Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding.
**Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
***Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
1. SkillsFuture Course Fee Funding
The revisions to course fee funding, applicable to all SSG-funded courses commencing on or after 1 Jan 2022, are as follows:
- Baseline course fee subsides will be simplified and streamlined across Professional, Manager, Executive and Technician (PMET) and non-PMET courses, at up to 70% of course fees for courses offered by SSG-appointed CET Centres
- Enterprises that qualify for SSG’s enhanced subsidy schemes (SkillsFuture Mid-career Enhanced Subsidy and Enhanced Training Support for Small and Medium Enterprises (SMEs)) will receive an enhanced subsidy of up to 20%-points above the baseline course fee subsidies.
2. Absentee Payroll Funding
With effect from 1 Jan 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour. And set a $100,000 cap on the maximum AP funding each organisation can claim each calendar year to ensure that the benefits are more evenly distributed across companies.
The revisions are summarised here: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
