Bell Service Delivery - L1 (Classroom)
TGS-2023018983
Course Overview
An entry module for individuals who wish to enter the hotel industry as a concierge or bellman, or those who are already working in the industry and wish to upgrade themselves in this area. By the end of the module, participants should learn about:
greeting and providng assistance to arriving and departing guests, including luggage handling and delivery of items torooms
Individuals may consider pursuing the following modules for a training track specialising in this area:
WSQ Bell Service Delivery (TSC Level 1)
WSQ Bell Service Delivery (TSC Level 2)
WSQ Concierge and Uniformed Service Delivery (TSC Level 2)
WSQ Concierge and Uniformed Service Delivery (TSC Level 3)
WSQ Tourism Promotion (TSC Level 2)
Training Type
Full-time (in-person training)
Weekdays; 9am - 6pm
Mode of Assessment
Oral Questioning, Role Play
Who Should Attend
Individuals who are keen to work in the hotel industry as a bellman/concierge.
Course Duration
3 Days
Total Training Duration (Hour)
16 Hours
Classroom Training: 15 Hours
Assessment: 1 Hour
Dress code: Smart Casual (No slipper/sandals/singlets/shorts/bermudas/mini-skirts)
Course Outline
•Perform start-of-shift and end-of-shift activities
• Attend to arriving and departing guests and/or customers in a courteous and professional way
• Handle and transport luggage and items systematically
• Handle and deliver messages, mail, faxes, packages and couriered items to guests
• Handle luggage and items for storage and collection at the bell desk
• Orientate guests with the room amenities
• Update records on bell services work tasks, activities and irregularities
• Attend to minor cleaning jobs at the lobby and report spillage, when required
• Support contingency plans for unforeseen events that may arise when delivering bell services
• Respect and protect the privacy, safety and security of guests and/or customers when delivering bell services and safeguarding their belongings at the rooms and lobby
Certification Obtained and Conferred by
Upon successful completion of the course, participants will be awarded a WSQ Statement of Attainment in this course. Participants are deemed to have successfully completed the course if they meet the required 75% attendance and competency standards.
Trainees who are Singapore Citizens and Permanent Residents can log in to MySkillsFuture portal using Singpass to download their e-Certs.
Pre-requisites
- GCE N Level with a credit in English Language,
- Individuals who are customer service-oriented and possess an outgoing personality
- An admission interview session will then be set up at a mutually agreed schedule to ascertain suitability and to verify all relevant information, including NRIC and copies of educational certificates and CVs.
Medium of Instruction & Trainer
English
Learning Specilaists:
- Ms Azlinda Azhar
Funding Information
A. Course Fee Funding
Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.
B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)
MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.
C. Enhanced Training Support for Small and Medium Enterprises (ETSS)
If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents
· Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million
· Sole proprietorships which meet all of the above criteria are also eligible
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
D. Absentee Payroll (AP) Funding
AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
· Sole proprietorships which meet all of the above criteria are also eligible
To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:
· Must be Singapore Citizens or Singapore Permanent Residents
· Trainee is not a full-time national serviceman
· Courses have to be fully paid for by the employer
Additional Notes
Grant Validity: 17-02-2023 - 30-09-2025
- Mode of Payment Skillsfuture Credit / Post-Secondary Education Account (PSEA -for age 30 and below) / PAYNOW | Interbank transfer (for Corporate enrolments only)
- Average teacher-student ratio - 1 : 15
- Courseware: Participants will receive a copy of course materials on the first day of class
Enrollment
Upon receiving your online registration form, ACE representative will be in touch with you within 3 working days to offer further detailed information on course information, available schedule, funding eligibility, entry requirements and attend to all your queries.
A face-to-face admission interview session at our campus will then be set up at a mutually agreed schedule to ascertain suitability and to verify all relevant information, including NRIC and copies of educational certificates and CVs.
Once you are offered a training place at ACE, you must complete the enrolment process which includes, but not limited to:
- Acknowledgement of letter of confirmation
- Retain an e-copy of Student Handbook
- Complete payment
It is imperative that participants complete the program and meet all the following criteria:
- Participants are required to attain a 75% attendance before he/she is allowed to sit for Assessment.
- Participants are required to complete and submit all projects, reports and tests (if any) as part of the assessment.
- Participants are required to be Competent within 60 days of each module end dates.
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $391.00 | $426.19 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Baseline Funding for Higher Certificate Level (70% starting 01-01-2022) | $117.30 | $127.85 |
| Mid-Career Enhanced Subsidy for Singaporeans age 40 and above GST | $39.10 | $49.66 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| Non-SME | Before GST | With GST (9%) |
| General Baseline Funding 70% for NON-SME | $117.30 | $127.85 |
| MCES for Non-SME | $39.10 | $49.66 |
| SME | Before GST | With GST (9%) |
| SME - Under Enhance Training Support for SMEs 90% | $39.10 | $49.66 |
Baseline SkillsFuture Funding* | 70% : $273.70
Nett Fee : $117.30
9% GST : $10.56 (01/01/2024)
Nett Fee Payable (incl. gst) : $127.86
Additional Funding if eligible under MCES** or SME*** : $78.20
Total Nett Fee Payable for MCES / SME (incl. gst) : $49.66
*Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding.
**Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
***Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
Changes to SkillsFuture Course Fee and Absentee Payroll Funding commencing on or after 1 January 2022 will take place regardless of the enrolment date. Please contact us at support.ace@the-ascott.com on your eligibility and payable nett fee after 01 January 2022.
1. SkillsFuture Course Fee Funding
The revisions to course fee funding, applicable to all SSG-funded courses commencing on or after 1 Jan 2022, are as follows:
- Baseline course fee subsides will be simplified and streamlined across Professional, Manager, Executive and Technician (PMET) and non-PMET courses, at up to 70% of course fees for courses offered by SSG-appointed CET Centres
- Enterprises that qualify for SSG’s enhanced subsidy schemes (SkillsFuture Mid-career Enhanced Subsidy and Enhanced Training Support for Small and Medium Enterprises (SMEs)) will receive an enhanced subsidy of up to 20%-points above the baseline course fee subsidies.
2. Absentee Payroll Funding
With effect from 1 Jan 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour. And set a $100,000 cap on the maximum AP funding each organisation can claim each calendar year to ensure that the benefits are more evenly distributed across companies.
The revisions are summarised here: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
