(SCTP) Hotel and Accommodation Services (Full-Time) (TA-eligible)
TGS-2024041479
Course Overview
(SCTP) Hotel and Accommodation Services (Full-Time) (TA-eligible) is a 3-months in-person programme, targeting at individuals who intend to seek a career switch as new entrants to the hospitality industry, and are ready to work in the industry after programme completion.
This programme aims to equip individuals with essential knowledge and skills that will be helpful in kick-starting their career in the hotel industry.
It covers the modules of Higher Certificate, as well as modules on Concierge, Bell Service and a few modules on a supervisory level.
This programme also aims to satisfy the hospitality industry needs of skilled workforce in the lodging sector.
Career Facilitation:
Being a train-and-place programme, SCTP has a job placement component.
While ACE will be facilitating employment opportunities, job placement is not guaranteed, as it is subjected to employing hotels' and candidates' discretion. Candidates are encouraged to be open to the opportunities available.
Additionally, a 3-hour Personal Branding and Interviewing Skills workshop will be included in this programme to enhance trainees' upskilling and career transition journey.
Training Allowance (TA)
Eligibility: Singaporeans aged 40 and above, with income in the latest 12 months before course start date will qualify for the Training Allowance
Training Allowance amount: 50% of one’s average earned monthly income in the latest 12 months before course start date, with a minimum allowance of $300 and maximum allowance of $3,000 per month
More information: https://www.skillsfuture.gov.sg/training-allowance
Calculate your training allowance: https://www.myskillsfuture.gov.sg/content/portal/en/index.html?_gl=1*1uyx6hb*_gcl_au*NjMzNTUxMjgwLjE3NDIxOTExNTE
Methodology
•Lecture, E-Learning, class discussions, role plays
Modules included:
1. Tourism Promotion - L2 (Classroom)
2. Sales Delivery - L2 (Classroom)
3. Room Reservation Operations Management - L2 (Classroom)
4. Front Office Operations Management - L2 (Classroom)
5. Room Housekeeping Operations Management - L1 (Classroom)
6. Customer Challenges Management - L1 (Classroom & Asynchronous e-learning)
7. Service Excellence (Classroom & Asynchronous e-learning)
8. Linen and Uniform Room Operations Management
9. Bell Service Delivery - L1 (Classroom)
10. Bell Service Delivery - L2 (Classroom)
11. Concierge and Uniformed Service Delivery - L2 (Classroom)
12. Concierge and Uniformed Service Delivery - L3 (Classroom)
13. Club Floor Operations Management L2 (Classroom)
14. Room Housekeeping Operations Management - L3 (Classroom)
15. Service Coaching (Classroom)
Training Type
Full-time (in-person training)
Mondays - Fridays; 9am - 6pm
Mode of Assessment
Role Play, Oral Questioning, Practical Exam
Who Should Attend
· Mid-career switchers who wish to enter the hotel industry and ready to work after completion of programme.
· New entrants to the hotel and accommodations sector
· Individuals seeking career transition opportunities
· Individuals who are customer service-oriented and possess an outgoing personality
Course Duration
Approximately 3 months
Total Training Duration (Hour)
275.5 hours + 3* hours
Classroom facilitated training: 243.25 Hours
Practical Training: 16 Hours
Asynchronous E-Learning: 4 hours
Assessment 16.25 Hours
*Professional Development: Personal Branding and Interviewing Skills workshop: 3-hours
Dress code for classroom training:
Smart Casual (No slipper/sandals/singlets/shorts/bermudas/mini-skirts)
Dress code for Housekeeping module practicum:
White/black polo T-shirt, black pants, black covered shoes
Dress code for Front office module practicum:
White buttoned business shirt/blouse, black pants/skirt, black dress, black covered shoes
Certification Obtained and Conferred by
Upon successful completion of the course, learners will be awarded:
- Statement of Attainment (SOA) by SSG for the 15 modules
- Certificate of Completion by Ascott Centre for Excellence
Trainees who are Singapore Citizens and Permanent Residents can log in to MySkillsFuture portal using Singpass to download their SOAs.
Pre-requisites
- GCE N-Level with a credit in English,OR
- WPLN level 4 for all 5 components (Reading, writing, speaking, listening and numeracy)
- An admission interview session will be set up at a mutually agreed schedule to ascertain suitability and to verify all relevant information, including NRIC and copies of educational certificates and CVs.
Medium of Instruction & Trainer
English
Learning Specialist:
- Ms Eve Lee
- Mr Steven Tham
- Ms Azlinda Azhar
Funding Information
A. Course Fee Funding
Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.
B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)
MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.
C. Additional Course Fee Funding Support (AFS)
AFS will only be accorded to inidivudals with zero CPF contribution in the past six-months. Individuals' eligibility for AFS status would be reflected in the system at point of enrolment.
Workfare Income Suppliement (WIS) recipient will need to provide proof of document.
Additional Notes
- Grant Validity: 19-02-2024 to 30-09-2025
- Mode of Payment: Skillsfuture Credit / Post-Secondary Education Account (PSEA -for below age 30) / PAYNOW.
- Average teacher-student ratio - 1 : 15
- Courseware: Participants will receive a copy of course materials on the first day of class
Enrollment
Upon receiving your online registration form, ACE representative will be in touch with you within 3 working days to offer further detailed information on course information, available schedule, funding eligibility, entry requirements and attend to all your queries.
A face-to-face admission interview session at our campus will then be set up at a mutually agreed schedule to ascertain suitability and to verify all relevant information, including NRIC and copies of educational certificates and CVs.
Once you are offered a training place at ACE, you must complete the enrolment process which includes, but not limited to:
- Acknowledgement of letter of confirmation
- Acknowledgement of CPE Contract
- Retain an e-copy of Student Handbook
- Complete payment
It is imperative that participants complete the program and meet all the following criteria:
- Participants are required to attain a 75% attendance before he/she is allowed to sit for Assessment.
- Participants are required to complete and submit all projects, reports and tests (if any) as part of the assessment.
- Participants are required to be Competent within 60 days of each module end dates.
Course Pre-Requisites
Documents
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $6,422.00 | $6,999.98 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Baseline Funding for Higher Certificate Level (70% starting 01-01-2022) | $1,926.60 | $2,099.99 |
| Mid-Career Enhanced Subsidy for Singaporeans age 40 and above GST | $642.20 | $815.59 |
Baseline SkillsFuture Funding* | 70% : $4495.40
Nett Fee : $1926.60
9 % GST: $83.48Z
Nett Fee Payable (incl. gst) : $2099.99
Additional Funding for Singaporeans eligible for MCES** : $1284.40
Total Nett Fee Payable for MCES-eligible individuals (incl. gst) : $815.59
Additional Funding for Singaporeans below age 40 if eligible for AFS*** : $1605.50
Total Nett Fee Payable for AFS-eligible individuals below age 40 (incl. gst) : $494.49
Additional Funding for Singaporeans above age 40 if eligible for AFS*** : $321.10
Total Nett Fee Payable for AFS-eligible individuals above age 40 (incl. gst) : $494.49
*Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding.
**Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
***Additional course fee funding support of up to 95% of course fees for jobseekers with greater needs. Individuals must be Singapore Citizens and meet one of following eligibility criteria:
- Long-term unemployed individuals (unemployed for six months or more); or
- Individuals in need of financial assistance – ComCare, Short-to-Medium Term Assistance (SMTA) recipients or Workfare Income Supplement (WIS) recipients; or
- Persons with Disabilities
1. SkillsFuture Course Fee Funding
The revisions to course fee funding, applicable to all SSG-funded courses commencing on or after 1 Jan 2022, are as follows:
- Baseline course fee subsides will be simplified and streamlined across Professional, Manager, Executive and Technician (PMET) and non-PMET courses, at up to 70% of course fees for courses offered by SSG-appointed CET Centres
- Enterprises that qualify for SSG’s enhanced subsidy schemes (SkillsFuture Mid-career Enhanced Subsidy and Enhanced Training Support for Small and Medium Enterprises (SMEs)) will receive an enhanced subsidy of up to 20%-points above the baseline course fee subsidies.
The revisions are summarised here: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
Please note that prices are subjected to change.
