(SCTP) Hotel and Accommodation Services (Classroom & Asynchronous)
TGS-2024041479
Course Overview
The program consists of four key modules focusing on core areas in the hotel sector. These modules will equip learners with the essential knowledge and skills that will be helpful in kick-starting a career in the hotel industry. Moreover, learners will build their capabilities in their knowledge and skills in areas of front office, reservations, tourism promotion and housekeeping, as well as handling feedback and challenges.
This programme also aims to satisfy the hospitality industry needs of skilled workforce in the lodging sector.
Training Type
Full-time (Mondays - Fridays), Approx. 1-month
Mode of Assessment
Oral Assessment, Role Play
Who Should Attend
· Mid-career switchers who wish to enter the hotel industry.
· New entrants to the hotel and accommodations sector
· Individuals seeking career transition opportunities
· Individuals who are customer service-oriented and possess an outgoing personality
Course Duration
129.5 hours + 3* hours
*Professional Development; Personal Branding and Interviewing Skills workshop
Total Training Duration (Hour)
129.5 Hours + 3 Hours*
Classroom facilitated training: 104.25 Hours
Practical Training: 16 Hours
Asynchronous E-learning 2 Hours
Assessment 7.25 Hours
*3hrs of Professional Development; Personal Branding and Interviewing Skills workshop
Methodology
•Lecture, E-Learning, class discussions, role plays
Course Outline
Modules included:
1. Tourism Promotion - L2 (Classroom)
2. Sales Delivery - L2 (Classroom)
3. Room Reservation Operations Management - L2 (Classroom)
4. Front Office Operations Management - L2 (Classroom)
5. Room Housekeeping Operations Management - L1 (Classroom)
6. Customer Challenges Management - L1 (Classroom & Asynchronous e-learning)
Certification Obtained and Conferred by
Upon successful completion of the course, learners will be awarded
Statement of Attainment (SOA) by SSG for the following modules :
1. Tourism Promotion - L2 (Classroom)
2. Sales Delivery - L2 (Classroom)
3. Room Reservation Operations Management - L2 (Classroom)
4. Front Office Operations Management - L2 (Classroom)
5. Room Housekeeping Operations Management - L1 (Classroom)
6. Customer Challenges Management - L2 (Classroom & Asynchronous e-learning)
Certificate of Completion by Ascott Centre for Excellence
Trainees who are Singapore Citizens and Permanent Residents can log in to MySkillsFuture portal using Singpass to download their SOAs.
Course Objectives
The (SCTP) Hotel and Accommodation Services (Classroom & Asynchronous) programme is targeted at individuals who intend to seek a career switch as new entrants to the hospitality industry.
This programme aims to equip individuals with essential knowledge and skills that will be helpful in kick-starting their career in the hotel industry.
This is an approx. 1-month full-time programme with classes happening from Mondays - Fridays.
Career Facilitation* included.
*While career facilitation by ACE is included, job placement is not guaranteed, as this will be subjected to employing organisation's discretion.
Pre-requisites
GCE N-Level with a credit in English,OR
WPLN level 4 for all 5 components (Reading, writing, speaking, listening and numeracy)
A face-to-face admission interview session at our campus will then be set up at a mutually agreed schedule to ascertain suitability and to verify all relevant information, including NRIC and copies of educational certificates and CVs.
Medium of Instruction & Trainer
English
Learning Specialist: Ms Eve Lee, Mr Steven Tham, Ms Azlinda Azhar
Funding Information
A. Course Fee Funding
Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.
B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)
MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.
C. Additional Course Fee Funding Support (AFS)
AFS will only be accorded to inidivudals with zero CPF contribution in the past six-months. Individuals' eligibility for AFS status would be reflected in the system at point of enrolment.
Workfare Income Suppliement (WIS) recipient will need to provide proof of document.
Additional Notes
- Grant Validity: 19-02-2024 to 30-09-2025
- Mode of Payment: Skillsfuture Credit / Post-Secondary Education Account (PSEA -for below age 30) / PAYNOW.
- Average teacher-student ratio - 1 : 15
- Courseware: Participants will receive a copy of course materials on the first day of class
Enrollment
Upon receiving your online registration form, ACE representative will be in touch with you within 3 working days to offer further detailed information on course information, available schedule, funding eligibility, entry requirements and attend to all your queries.
A face-to-face admission interview session at our campus will then be set up at a mutually agreed schedule to ascertain suitability and to verify all relevant information, including NRIC and copies of educational certificates and CVs.
Once you are offered a training place at ACE, you must complete the enrolment process which includes, but not limited to:
- Acknowledgement of letter of confirmation
- Acknowledgement of CPE Contract
- Retain an e-copy of Student Handbook
- Complete payment
It is imperative that participants complete the program and meet all the following criteria:
- Participants are required to attain a 75% attendance before he/she is allowed to sit for Assessment.
- Participants are required to complete and submit all projects, reports and tests (if any) as part of the assessment.
- Participants are required to be Competent within 120 days of each module end dates.
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $3,092.00 | $3,370.28 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Mid-Career Enhanced Subsidy for Singaporeans age 40 and above | $309.20 | $337.02 |
| Baseline Funding for Higher Certificate Level (70% starting 01-01-2022) | $927.60 | $1,011.08 |
Baseline SkillsFuture Funding* | 70% : $2164.40
Nett Fee : $1011.08
9 % GST: $83.48Z
Nett Fee Payable (incl. gst) : $1011.08
Additional Funding if eligible for MCES** : $618.40
Total Nett Fee Payable for MCES-eligible individuals (incl. gst) : $392.68
Additional Funding for Singaporeans below age 40 if eligible for AFS*** : $773.00
Total Nett Fee Payable for AFS-eligible individuals below age 40 (incl. gst) : $238.08
Additional Funding for Singaporeans above age 40 if eligible for AFS*** : $154.60
Total Nett Fee Payable for AFS-eligible individuals above age 40 (incl. gst) : $238.08
*Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding. A minimum 6-month retention in the industry is recommended as part of the obligation for the Skillsfuture funding.
**Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
1. SkillsFuture Course Fee Funding
The revisions to course fee funding, applicable to all SSG-funded courses commencing on or after 1 Jan 2022, are as follows:
- Baseline course fee subsides will be simplified and streamlined across Professional, Manager, Executive and Technician (PMET) and non-PMET courses, at up to 70% of course fees for courses offered by SSG-appointed CET Centres
- Enterprises that qualify for SSG’s enhanced subsidy schemes (SkillsFuture Mid-career Enhanced Subsidy and Enhanced Training Support for Small and Medium Enterprises (SMEs)) will receive an enhanced subsidy of up to 20%-points above the baseline course fee subsidies.
The revisions are summarised here: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
Please note that prices are subjected to change.
