Specialised Tracks

What's In It For Me
  • Deepen your technical competency
  • Attain WSQ Statement of Attainments for each successful module
  • Very useful for students who plan to enter specific career track in the hotel
Course Overview

A specialised track gives learners opportunities to develop their knowledge and skills in specialised disciplines that fits their career interests in the hotel, namely Front Office, Reservations, Housekeeping and Concierge.


Below is a list of tracks available:


Room Reservation Operations Management Track

  1. WSQ Room Reservation Operations Management-Level 2
  2. WSQ Sales Delivery-Level 2
  3. WSQ Room Reservation Operations Management- Level 3


Front Office Operations Management Track

  1. WSQ Front Office Operations Management- Level 2
  2. WSQ Sales Delivery- Level 2
  3. WSQ Front Office Operations Management-Level 3
  4. WSQ Front Office Operations Management-Level 5


Concierge and Uniformed Service Delivery Track

  1. WSQ Bell Service Delivery-Level 1 (New!)
  2. WSQ Bell Service Delivery-Level 2 (New!)
  3. WSQ Concierge and Uniformed Service Delivery-Level 2 (New!)
  4. WSQ Tourism Promotion-Level 2
  5. WSQ Concierge and Uniformed Service Delivery-Level 3 (New!)


Housekeeping Operations Management Track

  1. WSQ Room Housekeeping Operations Management-Level 1
  2. WSQ Room Housekeeping Operations Management-Level 3 (New!)
  3. WSQ Room Housekeeping Operations Management-Level 4



Mode of Assessment

Oral Questions, Role-Play


Who Should Attend
  • Individuals who wish to progress within the different specialised tracks available (Front Office, Reservations, Housekeeping or Concierge).
  • Individuals who are keen to assess their career interest and upgrade their skills to prepare for the desired job roles.
  • Employers who wish to invest in training their employees for career development and skills upgrading within the department identified.

Course Duration

Room Reservation Operations Management Track

  1. WSQ Room Reservation Operations Management-Level 2 (24 hours)
  2. WSQ Sales Delivery-Level 2 (16 hours)
  3. WSQ Room Reservation Operations Management- Level 3 (24 hours)


Front Office Operations Management Track

  1. WSQ Front Office Operations Management- Level 2 (28 hours)
  2. WSQ Sales Delivery- Level 2 (16 hours)
  3. WSQ Front Office Operations Management-Level 3 (33.5 hours)
  4. WSQ Front Office Operations Management-Level 5 (30 hours)


Concierge and Uniformed Service Delivery Track

  1. WSQ Bell Service Delivery-Level 1 (New!) (17 hours)
  2. WSQ Bell Service Delivery-Level 2 (New!) (13 hours)
  3. WSQ Concierge and Uniformed Service Delivery-Level 2 (New!) (17 hours)
  4. WSQ Tourism Promotion-Level 2 (21 hours)
  5. WSQ Concierge and Uniformed Service Delivery-Level 3 (New!) (13 hours)


Housekeeping Operations Management Track

  1. WSQ Room Housekeeping Operations Management-Level 1 (21.5 hours)
  2. WSQ Room Housekeeping Operations Management-Level 3 (New!) (21 hours)
  3. WSQ Room Housekeeping Operations Management-Level 4 (33.5 hours)



Certification Obtained and Conferred by

Individual WSQ Statement of Attainment (SOA) awarded by SkillsFuture Singapore


Pre-requisites

Learners must possess a pleasant and positive personality.

Minimum entry requirement is a GCE O levels with a credit in English or a WPLN Level 5 (for Reading, Listening, Speaking, Writing & Numeracy)


Medium of Instruction & Trainer

English


Funding Information

70% grant for all Singaporeans and PR


Additional Notes

Learners will be required to submit their enrolments through the individual modules, via the individual course codes available in our website. Simply search for the relevant course title in the website that you are interested in and proceed to register.


Documents


Price
Course Fee Payable
Original Fee Before GST With GST (9%)
Course Fee $1,492.00 $1,626.28
Individual Pricing (Fee payable to Training Provider) Before GST With GST (9%)
Baseline Funding for Higher Certificate Level (70% starting 01-01-2022) $447.60 $487.88

Room Reservation Operations Management Track

  1. WSQ Room Reservation Operations Management-Level 2 (24 hours) | Full Fee: $580.00 | Fees after 70% grant: $174.00  
  2. WSQ Sales Delivery-Level 2 (16 hours) | Full Fee: $408.00 | Fees after 70% grant: $122.40   
  3. WSQ Room Reservation Operations Management- Level 3 (24 hours) | Full Fee: $504.00 | Fees after 70% grant: $151.20 


Front Office Operations Management Track

  1. WSQ Front Office Operations Management- Level 2 (28 hours) | Full Fee: $656.00 | Fees after 70% grant: $196.80 
  2. WSQ Sales Delivery- Level 2 (16 hours) | Full Fee: $408.00 | Fees after 70% grant: $122.40   
  3. WSQ Front Office Operations Management-Level 3 (33.5 hours) | Full Fee: $690.00 | Fees after 70% grant: $207.00 
  4. WSQ Front Office Operations Management-Level 5 (30 hours) | Full Fee: $550.00 | Fees after 70% grant: $165.00 


Concierge and Uniformed Service Delivery Track

  1. WSQ Bell Service Delivery-Level 1 (New!) (17 hours) | Full Fee: $391.00 | Fees after 70% grant: $117.30 
  2. WSQ Bell Service Delivery-Level 2 (New!) (13 hours) | Full Fee: $299.00 | Fees after 70% grant: $89.70 
  3. WSQ Concierge and Uniformed Service Delivery-Level 2 (New!) (17 hours) | Full Fee: $391.00 | Fees after 70% grant: $117.30 
  4. WSQ Tourism Promotion-Level 2 (21 hours) | Full Fee: $500.00 | Fees after 70% grant: $150.00 
  5. WSQ Concierge and Uniformed Service Delivery-Level 3 (New!) (13 hours) | Full Fee: $299.00 | Fees after 70% grant: $89.70 


Housekeeping Operations Management Track

  1. WSQ Room Housekeeping Operations Management-Level 1 (21.5 hours) | Full Fee: $520.00 | Fees after 70% grant: $156.00 
  2. WSQ Room Housekeeping Operations Management-Level 3 (New!) (21 hours) | Full Fee: $480.00 | Fees after 70% grant: $144.00 
  3. WSQ Room Housekeeping Operations Management-Level 4 (33.5 hours) | Full Fee: $690.00 | Fees after 70% grant: $207.00 


All fees are subject to 8% GST

Payment modes accepted: SkillsFuture Credit, PSEA, Cash and PayNow

Please note that prices are subject to change.
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