Higher Certificate in Hotel & Accommodation Services (Classroom & Asynchronous)


Course Overview

WSQ Higher Certificate in Hotel and Accommodation Services is an approximately 1 month full-time programme, with classes on Mondays to Fridays; 9am - 6pm.

This full-qualification programme is targeted at individuals who are looking to enter the hotel industry.

It covers 6 modules across different hotel operations, including Reservations, Front Office, Housekeeping etc.

Training Type


Mondays - Fridays, 9am - 6pm

Mode of Assessment

Role Play, Oral Questioning, Practical Exam

Who Should Attend

·       Individuals who has no prior experience/knowledge in the area of hospitality and wish to enter the hotel industry.

·       New entrants to the hotel and accommodations sector

·       Current industry professionals seeking to advance their skills

·       Individuals seeking career transition opportunities

·       Individuals who are customer service-oriented and possess an outgoing personality

Course Duration

129.5 Hours

Total Training Duration (Hour)

Approximately 1 month duration

129.5 Hours

Training: 104.25

E-Learning: 2

Practicum: 16 Hours

Assessment: 7.25 Hours


•Lecture, E-Learning, class discussions, role plays

Certification Obtained and Conferred by

Upon successful completion of the course, participants will be awarded a WSQ Higher Certificate in Hotel and Accommodation Services. Participants are deemed to have successfully completed the course if they meet the required 75% attendance and competency standards.

Trainees who are Singapore Citizens and Permanent Residents can log in to MySkillsFuture portal using Singpass to download their e-Certs.

Course Objectives


  1. Room Reservation Operations Management (TSC Level 2)
  2. Front Office Operations Managment (TSC Level 2)
  3. Tourism Promotion (TSC Level 2)
  4. Room Housekeeping Operations Management (TSC Level 1)
  5. Sales Delivery (TSC Level 2)
  6. Customer Challengers Management (TSC Level 2)


GCE N-Level with a credit in English,OR

WPLN level 4 for all 5 components (Reading, Writing, Speaking, Listening and Numeracy)

Medium of Instruction & Trainer


Learning Specialist: Ms Eve Lee, Mr Steven Tham, Ms Azlinda Azhar

Funding Information

A. Course Fee Funding

Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.


B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)

MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.


C. Enhanced Training Support for Small and Medium Enterprises (ETSS)

If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.


Eligibility criteria:

·          Your organisation must be registered or incorporated in Singapore

·          At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents

·          Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million

·          Sole proprietorships which meet all of the above criteria are also eligible

·          Non-business entities not registered with ACRA, such as VWOs and societies are eligible


D. Absentee Payroll (AP) Funding

AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.


Eligibility criteria:

·          Your organisation must be registered or incorporated in Singapore

·          Non-business entities not registered with ACRA, such as VWOs and societies are eligible

·          Sole proprietorships which meet all of the above criteria are also eligible


To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:

·          Must be Singapore Citizens or Singapore Permanent Residents

·          Trainee is not a full-time national serviceman

·          Courses have to be fully paid for by the employer

Additional Notes
  • Grant Validity: 2/12/2022 - 30/9/2025

  • Mode of Payment: Skillsfuture Credit / Post-Secondary Education Account (PSEA -for below age 30) / PAYNOW.

  • Average teacher-student ratio - 1 : 15

  • Courseware: Participants will receive a copy of course materials on the first day of class


Upon receiving your online registration form, ACE representative will be in touch with you within 3 working days to offer further detailed information on course information, available schedule, funding eligibility, entry requirements and attend to all your queries.

A face-to-face admission interview session at our campus will then be set up at a mutually agreed schedule to ascertain suitability and to verify all relevant information, including NRIC and copies of educational certificates and CVs.

Once you are offered a training place at ACE, you must complete the enrolment process which includes, but not limited to:

  • Acknowledgement of letter of confirmation
  • Acknowledgement of CPE Contract
  • Retain an e-copy of Student Handbook
  • Complete payment

It is imperative that participants complete the program and meet all the following criteria:

  • Participants are required to attain a 75% attendance before he/she is allowed to sit for Assessment.
  • Participants are required to complete and submit all projects, reports and tests (if any) as part of the assessment.
  • Participants are required to be Competent within 120 days of each module end dates.

Course Fee Payable
Original Fee Before GST With GST (9%)
Course Fee $3,092.00 $3,370.28
Individual Pricing (Fee payable to Training Provider) Before GST With GST (9%)
Baseline Funding for Higher Certificate Level (70% starting 01-01-2022) $927.60 $1,011.08
Mid-Career Enhanced Subsidy for Singaporeans age 40 and above $309.20 $337.02
Corporate Pricing (Fee payable to Training Provider)
SME Before GST With GST (9%)
SME - Under Enhance Training Support for SMEs 90% $309.20 $337.02
Non-SME Before GST With GST (9%)
General Baseline Funding 70% for NON-SME $927.60 $1,011.08

Baseline SkillsFuture Funding* | 70% : $2164.40

Fee after Grant : $927.60

9% gst : $83.48 (w.e.f 01/01/2024)

Nett Fee Payable (incl. gst) : $1,011.08 

(w.e.f 01/01/2024)


Additional Funding if eligible under MCES** or SME*** : $618.40

Total Nett Fee Payable for MCES / SME (incl. gst) : $392.68

*Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding. A minimum 6-month retention in the industry is recommended as part of the obligation for the Skillsfuture funding.

**Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.

***Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.


Changes to SkillsFuture Course Fee and Absentee Payroll Funding commencing on or after 1 January 2022 will take place regardless of the enrolment date. Please contact us at support.ace@the-ascott.com on your eligibility and payable nett fee after 01 January 2022.


1. SkillsFuture Course Fee Funding

The revisions to course fee funding, applicable to all SSG-funded courses commencing on or after 1 Jan 2022, are as follows:

  • Baseline course fee subsides will be simplified and streamlined across Professional, Manager, Executive and Technician (PMET) and non-PMET courses, at up to 70% of course fees for courses offered by SSG-appointed CET Centres
  • Enterprises that qualify for SSG’s enhanced subsidy schemes (SkillsFuture Mid-career Enhanced Subsidy and Enhanced Training Support for Small and Medium Enterprises (SMEs)) will receive an enhanced subsidy of up to 20%-points above the baseline course fee subsidies.


2. Absentee Payroll Funding

With effect from 1 Jan 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour. And set a $100,000 cap on the maximum AP funding each organisation can claim each calendar year to ensure that the benefits are more evenly distributed across companies.


The revisions are summarised here: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html



Please note that prices are subject to change.
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