The Diploma programme is targeted at learners who intend to seek a career switch, new entrants to the hospitality industry; and industry workers who seek certification (e.g. upon completion of Higher Certificate program).
This programme also aims to satisfy the hospitality industry needs of skilled workforce in the lodging sector.
Part-time
Approximately 6.5 months part-time programme, with classes every Tuesdays (6pm - 10pm) & Saturdays (9am - 6pm).
Written Assignments, Role-Play, Oral Assessment
· Mid-career switchers who has prior Supervisory experience/knowledge and wish to enter the hotel industry.
· New entrants to the hotel and accommodations sector
· Current industry professionals seeking to advance their skills
· Individuals seeking career transition opportunities
· Individuals who are customer service-oriented and possess an outgoing personality
197.5 hours
Approx 6.5 months
197.5 hours
Training: 185.5 hours
E-Learning: 4 hours
Assessment: 8 hours
Methodology
•Lecture, E-Learning, class discussions, role plays
Upon successful completion of the course, participants will be awarded a WSQ Diploma in Hotel and Accommodation Services. Participants are deemed to have successfully completed the course if they meet the required 75% attendance and competency standards.
Trainees who are Singapore Citizens and Permanent Residents can log in to MySkillsFuture portal using Singpass to download their e-Certs.
Modules
1. Customer Experience Management
2. Room Housekeeping Operations Management
3. Service Challenges
4. Service Innovation Culture
5. Legal Compliance Management
6. Service Planning and Implementation
7. Staff Management
8. Front Office Operations & Management
GCE O-Level with a credit in English and Mathematics,OR
WPLN level 5 for all 5 components (Reading, writing, speaking, listening and numeracy)
English
Learning Specialist: Ms Eve Lee, Mr Steven Tham, Ms Azlinda Azhar
A. Course Fee Funding
Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.
B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)
MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.
C. Enhanced Training Support for Small and Medium Enterprises (ETSS)
If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents
· Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million
· Sole proprietorships which meet all of the above criteria are also eligible
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
D. Absentee Payroll (AP) Funding
AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
· Sole proprietorships which meet all of the above criteria are also eligible
To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:
· Must be Singapore Citizens or Singapore Permanent Residents
· Trainee is not a full-time national serviceman
· Courses have to be fully paid for by the employer
Upon receiving your online registration form, ACE representative will be in touch with you to offer further detailed information on course information, available schedule, funding eligibility, entry requirements and attend to all your queries.
Enrollment
Upon receiving your online registration form, ACE representative will be in touch with you within 3 working days to offer further detailed information on course information, available schedule, funding eligibility, entry requirements and attend to all your queries.
A face-to-face admission interview session at our campus will then be set up at a mutually agreed schedule to ascertain suitability and to verify all relevant information, including NRIC and copies of educational certificates and CVs.
Once you are offered a training place at ACE, you must complete the enrolment process which includes, but not limited to:
It is imperative that participants complete the program and meet all the following criteria:
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $4,038.00 | $4,401.42 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Mid-Career Enhanced Subsidy for Singaporeans age 40 and above | $403.80 | $440.14 |
| Baseline Funding for Diploma Level | $1,211.40 | $1,320.42 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| SME - Under Enhance Training Support for SMEs 90% | $403.80 | $440.14 |
| Non-SME | Before GST | With GST (9%) |
| General Baseline Funding 70% for NON-SME | $1,211.40 | $1,320.42 |
Baseline SkillsFuture Funding* | 70% : $2826.60
Nett Fee : $1211.40
9% GST: $109.03 (W.E.F 01/01/2024)
Nett Fee Payable (incl. gst) : $1320.43 (w.e.f 01/01/2024)
Additional Funding if eligible under MCES** or SME*** : $807.60
Total Nett Fee Payable for MCES / SME (incl. gst) : $512.83
*Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding. A minimum 6-month retention in the industry is recommended as part of the obligation for the Skillsfuture funding.
**Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
***Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
Changes to SkillsFuture Course Fee and Absentee Payroll Funding commencing on or after 1 January 2022 will take place regardless of the enrolment date. Please contact us at support.ace@the-ascott.com on your eligibility and payable nett fee after 01 January 2022.
1. SkillsFuture Course Fee Funding
The revisions to course fee funding, applicable to all SSG-funded courses commencing on or after 1 Jan 2022, are as follows:
2. Absentee Payroll Funding
With effect from 1 Jan 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour. And set a $100,000 cap on the maximum AP funding each organisation can claim each calendar year to ensure that the benefits are more evenly distributed across companies.
The revisions are summarised here: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
Please note that prices are subject to change.
