Unit 1: Knowing Tourist Information
Unit 2: Understanding Tourists’ Needs
Unit 3: Communicating Effectively
Unit 4: Making Tourist Recommendations
Unit 5: Becoming Singapore’s Ambassador
TSC Code: HAS-TTO-2004-1.1
Full Time (Classroom)
Includes 4 hour (practicum)
Role Play, Oral Questions
· Participants who has keen interest in performing the role of Singapore’s Ambassador
· New entrants to the hotel and accommodations sector
· Current industry professionals seeking to advance their skills
· Individuals seeking career transition opportunities
· Individuals who are customer service-oriented and possess an outgoing personality
21 hours (4 days)
21 hours
Training: 16 hours
Practicum: 4 hours
Assessment:1 hour
Upon successful completion of the course, participants will be awarded a WSQ Statement of Attainment in this course. Participants are deemed to have successfully completed the course if they meet the required 75% attendance and competency standards.
Trainees who are Singapore Citizens and Permanent Residents can log in to MySkillsFuture portal using Singpass to download their e-Certs.
• Apply the guidelines for accessing tourism information
• Promote general attractions in Singapore
• Perform the role of Singapore’s ambassador
• Keep up-to-date with changes in Singapore’s tourism
· GCE N Level with a credit in English Language,
· Individuals who are customer service-oriented and possess an outgoing personality
English
A. Course Fee Funding
Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.
B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)
MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.
C. Enhanced Training Support for Small and Medium Enterprises (ETSS)
If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents
· Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million
· Sole proprietorships which meet all of the above criteria are also eligible
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
D. Absentee Payroll (AP) Funding
AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
· Sole proprietorships which meet all of the above criteria are also eligible
To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:
· Must be Singapore Citizens or Singapore Permanent Residents
· Trainee is not a full-time national serviceman
· Courses have to be fully paid for by the employer
Grant Validity 1/12/2022 to 30/9/2025
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $500.00 | $545.00 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Baseline Funding for Higher Certificate Level (70% starting 01-01-2022) | $150.00 | $163.50 |
| Mid-Career Enhanced Subsidy for Singaporeans age 40 and above | $50.00 | $54.50 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| ETSS for SME (CAT A: 90%) | $50.00 | $54.50 |
| Non-SME | Before GST | With GST (9%) |
| General Baseline Funding 70% for NON-SME | $150.00 | $163.50 |
Baseline SkillsFuture Funding* | 70% : $350.00
Nett Fee : $150.00
9% GST : $13.50 (W.E.F 01/01/2024)
Nett Fee Payable (incl. gst) : $163.50
Additional Funding if eligible under MCES** or SME*** : $100.00
Total Nett Fee Payable for MCES / SME (incl. gst) : $63.50
*Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding. A minimum 6-month retention in the industry is recommended as part of the obligation for the Skillsfuture funding.
**Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
***Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
Changes to SkillsFuture Course Fee and Absentee Payroll Funding commencing on or after 1 January 2022 will take place regardless of the enrolment date. Please contact us at support.ace@the-ascott.com on your eligibility and payable nett fee after 01 January 2022.
1. SkillsFuture Course Fee Funding
The revisions to course fee funding, applicable to all SSG-funded courses commencing on or after 1 Jan 2022, are as follows:
2. Absentee Payroll Funding
With effect from 1 Jan 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour. And set a $100,000 cap on the maximum AP funding each organisation can claim each calendar year to ensure that the benefits are more evenly distributed across companies.
The revisions are summarised here: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
