Unit 1 Prepare to Supervise Reservation Services
Unit 2 Organize Reservation Services Section at Start-of-Shift and End-of-Shift
Unit 3 Supervise Reservation Processes
Unit 4 Monitor and Analyze Reservation Requests
Unit 5 Take Action for Self-Improvement as a Supervisor
A written project component is included in this module. Thus, participant needs to have a laptop with a word-processing app.
TSC Code: HAS-HTO-3014-1.1
Part-time
Tuesday evenings 6pm - 10pm | Saturdays 9am - 6pm
Written assignment, Project, Role-Play, Oral Assessment
Individuals who are interested in this topic, particularly in the context of a hotel environment.
24 Hours
Training: 22.5 Hours
Assessment: 1.5 Hour
24 Hours
Upon successful completion of the course, participants will be awarded a WSQ Statement of Attainment in this course. Participants are deemed to have successfully completed the course if they meet the required 75% attendance and competency standards.
Trainees who are Singapore Citizens and Permanent Residents can log in to MySkillsFuture portal using Singpass to download their e-Certs.
GCE O-Level with a credit in English and Mathematics, OR
WPLN level 5 for all 5 components (Reading, writing, speaking, listening and numeracy)
A. Course Fee Funding
Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.
B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)
MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.
C. Enhanced Training Support for Small and Medium Enterprises (ETSS)
If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents
· Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million
· Sole proprietorships which meet all of the above criteria are also eligible
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
D. Absentee Payroll (AP) Funding
AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
· Sole proprietorships which meet all of the above criteria are also eligible
To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:
· Must be Singapore Citizens or Singapore Permanent Residents
· Trainee is not a full-time national serviceman
· Courses have to be fully paid for by the employer
Grant Validity: 01-12-2022 - 30-09-2025
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $504.00 | $549.36 |
Baseline SkillsFuture Funding* | 70% : $352.80
Nett Fee : $151.20
9% GST : $13.61 (W.E.F. 01/01/2024)
Nett Fee Payable (incl. gst) : $164.81
Additional Funding if eligible under MCES** or SME*** : $100.80
Total Nett Fee Payable for MCES / SME (incl. gst) : $64.01
*Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding. A minimum 6-month retention in the industry is recommended as part of the obligation for the Skillsfuture funding.
**Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
***Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
Changes to SkillsFuture Course Fee and Absentee Payroll Funding commencing on or after 1 January 2022 will take place regardless of the enrolment date. Please contact us at support.ace@the-ascott.com on your eligibility and payable nett fee after 01 January 2022.
1. SkillsFuture Course Fee Funding
The revisions to course fee funding, applicable to all SSG-funded courses commencing on or after 1 Jan 2022, are as follows:
2. Absentee Payroll Funding
With effect from 1 Jan 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour. And set a $100,000 cap on the maximum AP funding each organisation can claim each calendar year to ensure that the benefits are more evenly distributed across companies.
The revisions are summarised here: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
Please note that prices are subject to change.
