• Identify, develop, maintain and access information on organisation’s products and services and keep up-to-date on changes of information in preparation of applying upselling and suggestive selling techniques.

• Distinguish between upselling and suggestive selling methods, identify opportunities to apply the related selling techniques and apply these techniques for the benefits of guests, hotel and staff.

• Handle guest’s concern or objections in upselling and suggestive selling by using correct hotel strategies, guidelines and guest communication and service skills.

• Use techniques learned to improve personal knowledge and skills in the area of applying upselling and suggestive selling techniques.

• GCE N Level with a credit in English Language,
• Individuals who are customer service-oriented and possess an outgoing personality

English

A. Course Fee Funding

Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.

B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)

MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.

C. Enhanced Training Support for Small and Medium Enterprises (ETSS)

If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.

Eligibility criteria:

• Your organisation must be registered or incorporated in Singapore
• At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents
• Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million
• Sole proprietorships which meet all of the above criteria are also eligible
• Non-business entities not registered with ACRA, such as VWOs and societies are eligible

D. Absentee Payroll (AP) Funding

AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.

Eligibility criteria:

• Your organisation must be registered or incorporated in Singapore
• Non-business entities not registered with ACRA, such as VWOs and societies are eligible
• Sole proprietorships which meet all of the above criteria are also eligible

To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:

• Must be Singapore Citizens or Singapore Permanent Residents
• Trainee is not a full-time national serviceman
• Courses have to be fully paid for by the employer

Grant Validity 1/12/2022 to 30/9/2025