Unit 1: Projecting a Professional Image as a Service Professional
Unit 2: Understanding Guest Experience
Unit 3: Exhibiting Qualities and Attributes of a Service Professional
Unit 4: Communicating Effectively
Unit 5: Creating a Positive Guest Experience
Unit 6: Enhancing Guest Experience through Feedback.
RET-CEX-1010-1.1
Full Time (Classroom)
Role Play, Oral Questions
· Participants who has keen interest in Hotel operations
· New entrants to the hotel and accommodations sector
· Current industry professionals seeking to advance their skills
· Individuals seeking career transition opportunities
· Individuals who are customer service-oriented and possess an outgoing personality
3 days
19 hours
Training: 16 hours
Asynchronous e-learning: 2 hours
Assessment:1 hour
Upon successful completion of the course, participants will be awarded a WSQ Statement of Attainment in this course. Participants are deemed to have successfully completed the course if they meet the required 75% attendance and competency standards.
Trainees who are Singapore Citizens and Permanent Residents can log in to MySkillsFuture portal using Singpass to download their e-Certs.
Preparing learners to be lodging professionals, the Service Excellence course aims to equip learners with the ability to provide go-the-extra-mile service to exceed guest expectations, and thereby creating a positive lodging experience. As the hospitality industry remains competitive with highly replaceable products and services, providing quality service has become an industry norm. To stand out, hotels continue to ‘wow’ and excite their guests by demonstrating the qualities and characteristics of a service professional.
GCE N Level, Customer oriented
English
A. Course Fee Funding
Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.
B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)
MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.
C. Enhanced Training Support for Small and Medium Enterprises (ETSS)
If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents
· Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million
· Sole proprietorships which meet all of the above criteria are also eligible
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
D. Absentee Payroll (AP) Funding
AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
· Sole proprietorships which meet all of the above criteria are also eligible
To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:
· Must be Singapore Citizens or Singapore Permanent Residents
· Trainee is not a full-time national serviceman
· Courses have to be fully paid for by the employer
Grant Validity 15-12-2022 - 30-09-2025
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $430.00 | $468.70 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Baseline Funding for Higher Certificate Level (70% starting 01-01-2022) | $129.00 | $140.61 |
| Mid-Career Enhanced Subsidy for Singaporeans age 40 and above | $43.00 | $46.87 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| SME - Under Enhance Training Support for SMEs 90% | $43.00 | $46.87 |
| Non-SME | Before GST | With GST (9%) |
| General Baseline Funding 70% for NON-SME | $129.00 | $140.61 |
Baseline SkillsFuture Funding* | 70% : $301.00
Nett Fee : $129.00
9% GST : $11.61 (W.E.F 01/01/2024)
Nett Fee Payable (incl. gst): $140.61
Additional Funding if eligible under MCES** or SME*** : $86.00
Total Nett Fee Payable for MCES / SME (incl. gst) : $54.61
*Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding. A minimum 6-month retention in the industry is recommended as part of the obligation for the Skillsfuture funding.
**Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
***Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
Changes to SkillsFuture Course Fee and Absentee Payroll Funding commencing on or after 1 January 2022 will take place regardless of the enrolment date. Please contact us at support.ace@the-ascott.com on your eligibility and payable nett fee after 01 January 2022.
1. SkillsFuture Course Fee Funding
The revisions to course fee funding, applicable to all SSG-funded courses commencing on or after 1 Jan 2022, are as follows:
2. Absentee Payroll Funding
With effect from 1 Jan 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour. And set a $100,000 cap on the maximum AP funding each organisation can claim each calendar year to ensure that the benefits are more evenly distributed across companies.
The revisions are summarised here: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
Please note that prices are subject to change.
