1. Customer Experience Management

2. Room Housekeeping Operations Management

3. Service Challenges

4. Service Innovation Culture

5. Legal Compliance Management

6. Service Planning and Implementation

7. Staff Management

8. Front Office Operations & Management

GCE O-Level with a credit in English and Mathematics,OR

WPLN level 5 for all 5 components (Reading, writing, speaking, listening and numeracy)

A. Course Fee Funding

Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.

(i) SkillsFuture Qualification Award:

Eligibility Criteria:

·        You have attained a WSQ full qualification within the specified qualifying period (see table below).

·        You are a Singaporean Citizen at the time of attainment of the qualifying WSQ qualification.

·        You are not a full-time student at the Polytechnics or ITE at the time of attainment of the WSQ qualification. This condition does not apply to adults who are in the workforce.

Every attainment of the following WSQ full qualification ($200 Award):  

Certificate, Higher Certificate, Advanced Certificate  

Every attainment of the following WSQ full qualification ($1,000 Award): 

Diploma, Specialist Diploma, Graduate Certificate, Graduate Diploma

Note: SkillsFuture Singapore will phase out the SkillsFuture Qualification Award, as it has met its objective of encouraging take up of Singapore Workforce Skills Qualification (WSQ) full qualifications over time. Eligible Singaporeans who wish to apply for the award should complete their WSQ qualifications by 31 December 2022, and submit their applications by 31 March 2023 via the MySkillsFuture portal at https://programmes.myskillsfuture.gov.sg/QualificationAward/ProgrammeDetails.aspx. No applications nor appeals will be accepted thereafter.

B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)

MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.

C. Enhanced Training Support for Small and Medium Enterprises (ETSS)

If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.

Eligibility criteria:

·          Your organisation must be registered or incorporated in Singapore

·          At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents

·          Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million

·          Sole proprietorships which meet all of the above criteria are also eligible

·          Non-business entities not registered with ACRA, such as VWOs and societies are eligible

D. Absentee Payroll (AP) Funding

AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.

Eligibility criteria:

·          Your organisation must be registered or incorporated in Singapore

·          Non-business entities not registered with ACRA, such as VWOs and societies are eligible

·          Sole proprietorships which meet all of the above criteria are also eligible

To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:

·          Must be Singapore Citizens or Singapore Permanent Residents

·          Trainee is not a full-time national serviceman

·          Courses have to be fully paid for by the employer

Grant Validity: 24-11-2021 - 17-03-2022

Mode of Payment: Skillsfuture Credit / Post-Secondary Education Account (PSEA -for below age 30)/PAYNOW.