• Explain and perform start-of-shift and end-of-shift procedures and activities as a member of the room reservations team to facilitate effective and efficient operations for hotel room guests and staff members of room reservations, front office and other related departments.

• Equip with the required knowledge of hotel products and room reservations operations, sales techniques, communication skills and knowledge of legislation and regulatory requirements and use them to provide room reservation services.

• Make room reservations effectively in accordance with hotel’s requirements and legislative and regulatory requirements without making any errors.

• Amend and cancel room reservations made effectively in accordance with hotel’s requirements and legislative requirements without making any errors.

• List causes of problems; resolve or handle them effectively in accordance with policies and procedures of the hotel in the area of providing room reservation services.

·        GCE N Level with a credit in English Language,

·        Individuals who are customer service-oriented and possess an outgoing personality

English

A. Course Fee Funding

Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.

B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)

MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.

C. Enhanced Training Support for Small and Medium Enterprises (ETSS)

If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.

Eligibility criteria:

·          Your organisation must be registered or incorporated in Singapore

·          At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents

·          Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million

·          Sole proprietorships which meet all of the above criteria are also eligible

·          Non-business entities not registered with ACRA, such as VWOs and societies are eligible

D. Absentee Payroll (AP) Funding

AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.

Eligibility criteria:

·          Your organisation must be registered or incorporated in Singapore

·          Non-business entities not registered with ACRA, such as VWOs and societies are eligible

·          Sole proprietorships which meet all of the above criteria are also eligible

To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:

·          Must be Singapore Citizens or Singapore Permanent Residents

·          Trainee is not a full-time national serviceman

·          Courses have to be fully paid for by the employer

Grant Validity 1/12/2022 to 30/9/2025