This course aims to equip learners with practical techniques of processing hotel room reservations including creating, amending and cancelling a reservation; as well as to provide underpinning knowledge of hotel room categories, rates and terminology required to perform their reservation duties.
Methodology
•Lecture, class discussions, role plays
Full Time (in-person training)
Week days; 9am - 6pm
Role Play, Oral Questions
4 days
24 hours
Classroom Training: 22.5 hours (Day 1 - 3)
Assessment:1.5 hour (Day 4)
Dress code: Smart Casual (No slipper/sandals/singlets/shorts/bermudas/mini-skirts)
Unit 1 Perform start-of-shift and end-of-shift procedures and activities
Unit 2 Attain knowledge of hotel products and in room reservations operations for providing room reservation services
Unit 3 Make room reservations
Unit 4 Amend and Cancel room reservations
Unit 5 Handle problems related to making, amending and canceling room reservations
Unit 6 Develop and improve oneself in providing room reservation services
Upon successful completion of the course, participants will be awarded a WSQ Statement of Attainment in this course. Participants are deemed to have successfully completed the course if they meet the required 75% attendance and competency standards.
Trainees who are Singapore Citizens and Permanent Residents can log in to MySkillsFuture portal using Singpass to download their e-Certs.
English
Learning Specialist:
A. Course Fee Funding
Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.
B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)
MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.
C. Enhanced Training Support for Small and Medium Enterprises (ETSS)
If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents
· Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million
· Sole proprietorships which meet all of the above criteria are also eligible
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
D. Absentee Payroll (AP) Funding
AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
· Sole proprietorships which meet all of the above criteria are also eligible
To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:
· Must be Singapore Citizens or Singapore Permanent Residents
· Trainee is not a full-time national serviceman
· Courses have to be fully paid for by the employer
Grant Validity 1/12/2022 to 30/9/2025
Enrollment
Upon receiving your online registration form, ACE representative will be in touch with you within 3 working days to offer further detailed information on course information, available schedule, funding eligibility, entry requirements and attend to all your queries.
A face-to-face admission interview session at our campus will then be set up at a mutually agreed schedule to ascertain suitability and to verify all relevant information, including NRIC and copies of educational certificates and CVs.
Once you are offered a training place at ACE, you must complete the enrolment process which includes, but not limited to:
It is imperative that participants complete the program and meet all the following criteria:
Course Fee Payable | ||
---|---|---|
Original Fee | Before GST | With GST (9%) |
Course Fee | $580.00 | $632.20 |
Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
Baseline Funding for Higher Certificate Level (70% starting 01-01-2022) | $174.00 | $189.66 |
Mid-Career Enhanced Subsidy for Singaporeans age 40 and above GST | $58.00 | $73.66 |
Corporate Pricing (Fee payable to Training Provider) | ||
SME | Before GST | With GST (9%) |
SME - Under Enhance Training Support for SMEs 90% | $58.00 | $73.66 |
Baseline SkillsFuture Funding* | 70% : $406.00
Nett Fee : $174.00
9% GST : $15.66 (W.E.F 01/01/2024)
Nett Fee Payable (incl. gst) : $189.66
Additional Funding if eligible under MCES** or SME*** : $116.00
Total Nett Fee Payable for MCES / SME (incl. gst) : $73.66
*Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding.
**Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
***Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
Changes to SkillsFuture Course Fee and Absentee Payroll Funding commencing on or after 1 January 2022 will take place regardless of the enrolment date. Please contact us at support.ace@the-ascott.com on your eligibility and payable nett fee after 01 January 2022.
1. SkillsFuture Course Fee Funding
The revisions to course fee funding, applicable to all SSG-funded courses commencing on or after 1 Jan 2022, are as follows:
2. Absentee Payroll Funding
With effect from 1 Jan 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour. And set a $100,000 cap on the maximum AP funding each organisation can claim each calendar year to ensure that the benefits are more evenly distributed across companies.
The revisions are summarised here: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
Please note that prices are subjected to change.