• Explain and perform start-of-shift and end-of-shift procedures and activities as a member of the front office team to facilitate effective and efficient operations for hotel room guests and staff members of front office and other related departments.

• Practice communication and guest service skills for effective operations and to create excellent guest experience for guests during their stay.

• Practice safety and security to ensure a safe and secured environment for all guests and staff members.

• Perform activities prior to guests’ arrivals and checking in guests to meet guests’ needs, hotel’s requirements and legislative and regulatory requirements without making any errors.

• Perform cashier transactions, activities prior to guests’ departure and checking out guests to meet guests’ needs, hotel’s requirements and legislative and regulatory requirements without making any errors.

• Use techniques learned to improve personal knowledge and skills in the area of providing front office services

·        GCE N Level with a credit in English Language,

·        Individuals who are customer service-oriented and possess an outgoing personality

English

A. Course Fee Funding

Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.

B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)

MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.

C. Enhanced Training Support for Small and Medium Enterprises (ETSS)

If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.

Eligibility criteria:

·          Your organisation must be registered or incorporated in Singapore

·          At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents

·          Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million

·          Sole proprietorships which meet all of the above criteria are also eligible

·          Non-business entities not registered with ACRA, such as VWOs and societies are eligible

D. Absentee Payroll (AP) Funding

AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.

Eligibility criteria:

·          Your organisation must be registered or incorporated in Singapore

·          Non-business entities not registered with ACRA, such as VWOs and societies are eligible

·          Sole proprietorships which meet all of the above criteria are also eligible

To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:

·          Must be Singapore Citizens or Singapore Permanent Residents

·          Trainee is not a full-time national serviceman

·          Courses have to be fully paid for by the employer

Grant Validity 1/12/2022 to 30/9/2025