•Manage daily operational activities
•Manage escalated guests’ complaints
•Evaluate operational results against organizational objectives
•Recommend and implement improvement actions
A written project component is included in this module. Thus, participant needs to have a laptop with a word-processing app.
TSC Code: HAS-CEX-5035-1.1
Oral Assessment
24 hours / 4 Days
Training: 21 hours
E-learning activity: 2 Hours
Assessment:1 hour
Content Outline
•Establish guest experience framework
•Implement and monitor enhanced guest experience
•Evaluate enhanced guest experience
•Take corrective measures to improve guest experience
Upon successful completion of the course, participants will be awarded a WSQ Statement of Attainment in this course. Participants are deemed to have successfully completed the course if they meet the required 75% attendance and competency standards.
Trainees who are Singapore Citizens and Permanent Residents can log in to MySkillsFuture portal using Singpass to download their e-Certs.
Minimum GCE O-Level with a credit in English and Mathematics, OR,
WPLN level 5 for all components (Reading, writing, listening, speaking and numeracy)
English
A. Course Fee Funding
Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.
B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)
MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.
C. Enhanced Training Support for Small and Medium Enterprises (ETSS)
If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.
Eligibility criteria:
D. Absentee Payroll (AP) Funding
AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
· Sole proprietorships which meet all of the above criteria are also eligible
To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:
· Must be Singapore Citizens or Singapore Permanent Residents
· Trainee is not a full-time national serviceman
· Courses have to be fully paid for by the employer
Grant Validity 01-12-2022 - 30-09-2025
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $530.00 | $577.70 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Baseline Funding for Diploma Level | $159.00 | $173.31 |
| Mid-Career Enhanced Subsidy for Singaporeans age 40 and above | $53.00 | $57.77 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| SME - Under Enhance Training Support for SMEs 90% | $53.00 | $57.77 |
| Non-SME | Before GST | With GST (9%) |
| General Baseline Funding 70% for NON-SME | $159.00 | $173.31 |
Baseline SkillsFuture Funding* | 70%: $371.00
Nett Fee: $159.00
9% GST: $14.31 (W.E.F. 01/01/2024
Nett Fee Payable (incl. gst): $173.31
Additional Funding if eligible under MCES** or SME***: $106.00
Total Nett Fee Payable for MCES / SME (incl. gst): $67.31
*Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding. A minimum 6-month retention in the industry is recommended as part of the obligation for the Skillsfuture funding.
**Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
***Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
Changes to SkillsFuture Course Fee and Absentee Payroll Funding commencing on or after 1 January 2022 will take place regardless of the enrolment date. Please contact us at support.ace@the-ascott.com on your eligibility and payable nett fee after 01 January 2022.
1. SkillsFuture Course Fee Funding
The revisions to course fee funding, applicable to all SSG-funded courses commencing on or after 1 Jan 2022, are as follows:
2. Absentee Payroll Funding
With effect from 1 Jan 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour. And set a $100,000 cap on the maximum AP funding each organisation can claim each calendar year to ensure that the benefits are more evenly distributed across companies.
The revisions are summarised here: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
Please note that prices are subject to change.
