Staff Management - L4 (Classroom)
TGS-2022017216
Course Overview
In this module, the topics are packaged into 3 learning units (chapters) according to the subject matter.
There are 3 broad parts being ‘supervise staff’, ‘motivate staff’ and ‘empower staff’.
The instructional design strategy adopted is the ‘part to whole’ approach. These parts are introduced individually to form a whole picture of the module.
The sequencing of the units comes after. Unit 1 introduces the aspects of supervision including rostering, on-the-job supervision, coaching and conflict handling. Unit 2 provides
the aspects of motivation when providing feedback and implementing change. The last unit wraps up the module with emphasis on self-development through empowerment,
leadership styles and influencing team members
A written project component is included in this module. Thus, participant needs to have a laptop with a word-processing app.
Training Type
Part-time (in-person training)
Tuesdays 6pm - 10pm | Saturdays 9am - 6pm
Mode of Assessment
Assignments, Role Play, Oral Questioning
Who Should Attend
· Individuals who are interested in this topic, particularly in the context of a hotel environment.
· New entrants to the hotel and accommodations sector
· Current industry professionals seeking to advance their skills
· Individuals seeking career transition opportunities
· Individuals who are customer service-oriented and possess an outgoing personality
Course Duration
6 Days
Total Training Duration (Hour)
32 Hours
Classroom training: 31 Hours (Day 1 - 5)
Assessment: 1 Hour (Day 6)
Dress code: Smart Casual (No slipper/sandals/singlets/shorts/bermudas/mini-skirts)
Course Outline
Unit 1: Supervise Staff
Unit 2: Motivate Staff
Unit 3: Empower Staff
Certification Obtained and Conferred by
Upon successful completion of the course, participants will be awarded a WSQ Statement of Attainment in this course. Participants are deemed to have successfully completed the course if they meet the required 75% attendance and competency standards.
Trainees who are Singapore Citizens and Permanent Residents can log in to MySkillsFuture portal using Singpass to download their e-Certs.
Pre-requisites
- GCE O-Level with a credit in English and Mathematics, OR
- WPLN level 5 for all 5 components (Reading, writing, speaking, listening and numeracy)
- An admission interview session will then be set up at a mutually agreed schedule to ascertain suitability and to verify all relevant information, including NRIC and copies of educational certificates and CVs.
Medium of Instruction & Trainer
English
Learning Specialist:
- Ms Azlinda Azhar
- Ms Eve Lee
Funding Information
A. Course Fee Funding
Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.
B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)
MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.
C. Enhanced Training Support for Small and Medium Enterprises (ETSS)
If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents
· Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million
· Sole proprietorships which meet all of the above criteria are also eligible
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
D. Absentee Payroll (AP) Funding
AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.
Eligibility criteria:
· Your organisation must be registered or incorporated in Singapore
· Non-business entities not registered with ACRA, such as VWOs and societies are eligible
· Sole proprietorships which meet all of the above criteria are also eligible
To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:
· Must be Singapore Citizens or Singapore Permanent Residents
· Trainee is not a full-time national serviceman
· Courses have to be fully paid for by the employer
Additional Notes
Grant Validity: 01-12-2022 - 30-09-2025
- Mode of Payment Skillsfuture Credit / Post-Secondary Education Account (PSEA -for age 30 and below) / PAYNOW | Interbank transfer (for Corporate enrolments only)
- Average teacher-student ratio - 1 : 15
- Courseware: Participants will receive a copy of course materials on the first day of class
Enrollment
Upon receiving your online registration form, ACE representative will be in touch with you within 3 working days to offer further detailed information on course information, available schedule, funding eligibility, entry requirements and attend to all your queries.
A face-to-face admission interview session at our campus will then be set up at a mutually agreed schedule to ascertain suitability and to verify all relevant information, including NRIC and copies of educational certificates and CVs.
Once you are offered a training place at ACE, you must complete the enrolment process which includes, but not limited to:
- Acknowledgement of letter of confirmation
- Retain an e-copy of Student Handbook
- Complete payment
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $500.00 | $545.00 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Baseline Funding for Diploma Level | $150.00 | $163.50 |
| Mid-Career Enhanced Subsidy for Singaporeans age 40 and above GST | $50.00 | $63.50 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| Non-SME | Before GST | With GST (9%) |
| General Baseline Funding 70% for NON-SME | $150.00 | $163.50 |
| MCES for Non-SME | $50.00 | $63.50 |
| SME | Before GST | With GST (9%) |
| SME - Under Enhance Training Support for SMEs 90% | $50.00 | $63.50 |
Baseline SkillsFuture Funding* | 70% : $350.00
Nett Fee : $150.00
9% GST : $13.50 (W.E.F 01/01/2024)
Nett Fee Payable (incl. gst) : $163.50
Additional Funding if eligible under MCES** or SME*** : $100.00
Total Nett Fee Payable for MCES / SME (incl. gst) : $63.50
*Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding.
**Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
***Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
Changes to SkillsFuture Course Fee and Absentee Payroll Funding commencing on or after 1 January 2022 will take place regardless of the enrolment date. Please contact us at support.ace@the-ascott.com on your eligibility and payable nett fee after 01 January 2022.
1. SkillsFuture Course Fee Funding
The revisions to course fee funding, applicable to all SSG-funded courses commencing on or after 1 Jan 2022, are as follows:
- Baseline course fee subsides will be simplified and streamlined across Professional, Manager, Executive and Technician (PMET) and non-PMET courses, at up to 70% of course fees for courses offered by SSG-appointed CET Centres
- Enterprises that qualify for SSG’s enhanced subsidy schemes (SkillsFuture Mid-career Enhanced Subsidy and Enhanced Training Support for Small and Medium Enterprises (SMEs)) will receive an enhanced subsidy of up to 20%-points above the baseline course fee subsidies.
2. Absentee Payroll Funding
With effect from 1 Jan 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour. And set a $100,000 cap on the maximum AP funding each organisation can claim each calendar year to ensure that the benefits are more evenly distributed across companies.
The revisions are summarised here: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
