WSQ Staff Management (Classroom)

TGS-2021004837

Course Overview

Supervision and roles of supervisor

Guidelines for supervising Front Office operation activities

Supervising guests/customers’ check-in and check-out activities

Handling irregularities

Guidelines for handling guests/customers’ concern, feedback and security

Supervisory skills in coaching and self-development


A written project component is included in this module. Thus, participant needs to have a laptop with a word-processing app.


Mode of Trainings

Part-time

Tuesdays 6pm - 10pm | Saturdays 9am - 6pm


Mode of Assessment

Oral Assessment


Who Should Attend

·       Individuals who are interested in this topic, particularly in the context of a hotel environment.

·       New entrants to the hotel and accommodations sector

·       Current industry professionals seeking to advance their skills

·       Individuals seeking career transition opportunities

·       Individuals who are customer service-oriented and possess an outgoing personality



Course Duration

32 Hours

Training: 31 Hours

Assessment: 1 Hour


Total Training Duration (Hour)

32 Hours


Certification Obtained and Conferred by

Upon successful completion of the course, participants will be awarded a WSQ Statement of Attainment in this course. Participants are deemed to have successfully completed the course if they meet the required 75% attendance and competency standards.


Trainees who are Singapore Citizens and Permanent Residents can log in to MySkillsFuture portal using Singpass to download their e-Certs.


Pre-requisites

GCE O-Level with a credit in English and Mathematics, OR

WPLN level 5 for all 5 components (Reading, writing, speaking, listening and numeracy)


Funding Information

A. Course Fee Funding

Baseline course fee funding are available for self-sponsored, and company sponsored Singapore Citizens and Permanent Resident 21 years old and above.

 

(i) SkillsFuture Qualification Award:

 

Eligibility Criteria:

·        You have attained a WSQ full qualification within the specified qualifying period (see table below).

·        You are a Singaporean Citizen at the time of attainment of the qualifying WSQ qualification.

·        You are not a full-time student at the Polytechnics or ITE at the time of attainment of the WSQ qualification. This condition does not apply to adults who are in the workforce.

 

Every attainment of the following WSQ full qualification ($200 Award):  

Certificate, Higher Certificate, Advanced Certificate  

  

Every attainment of the following WSQ full qualification ($1,000 Award): 

Diploma, Specialist Diploma, Graduate Certificate, Graduate Diploma

 

Note: SkillsFuture Singapore will phase out the SkillsFuture Qualification Award, as it has met its objective of encouraging take up of Singapore Workforce Skills Qualification (WSQ) full qualifications over time. Eligible Singaporeans who wish to apply for the award should complete their WSQ qualifications by 31 December 2022, and submit their applications by 31 March 2023 via the MySkillsFuture portal at https://programmes.myskillsfuture.gov.sg/QualificationAward/ProgrammeDetails.aspx. No applications nor appeals will be accepted thereafter.

 

B. SkillsFuture Mid-Career Enhanced Subsidy (MCES)

MCES is provided for Singaporeans aged 40 years old and above to upskill and reskill. They will be eligible for up to 90% course fee funding for SSG-funded certifiable courses.

 

C. Enhanced Training Support for Small and Medium Enterprises (ETSS)

If your organisation is a Small and Medium Enterprise (SME), you will receive up to 90% course fee funding.

 

Eligibility criteria:

·          Your organisation must be registered or incorporated in Singapore

·          At least 30% of your organisation’s local shareholding must be held by Singapore Citizens or Singapore Permanent Residents

·          Your organisation’s employment size must not exceed 200 (at group level), OR your organisation’s annual sales turnover (at group level) must not exceed S$100 million

·          Sole proprietorships which meet all of the above criteria are also eligible

·          Non-business entities not registered with ACRA, such as VWOs and societies are eligible

 

D. Absentee Payroll (AP) Funding

AP funding is a grant to enterprises to defray the manpower costs incurred when you send your employees for training courses funded by SSG.

 

Eligibility criteria:

·          Your organisation must be registered or incorporated in Singapore

·          Non-business entities not registered with ACRA, such as VWOs and societies are eligible

·          Sole proprietorships which meet all of the above criteria are also eligible

 

To qualify for course fee and absentee payroll funding, your employees must meet the following criteria:

·          Must be Singapore Citizens or Singapore Permanent Residents

·          Trainee is not a full-time national serviceman

·          Courses have to be fully paid for by the employer

 


Additional Notes

Grant Validity: 01-06-2021 - 17-03-2022


Price
Course Fee Payable
Original Fee w/o GST w GST
Course Fee $500.00 $535.00

Baseline SkillsFuture Funding* | 70% : $350.00

Nett Fee : $150.00

7% GST : $10.50

Nett Fee Payable (incl. gst) : $160.50

 

Additional Funding if eligible under MCES** or SME*** : $100.00

Total Nett Fee Payable for MCES / SME (incl. gst) : $60.50



*Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding. A minimum 6-month retention in the industry is recommended as part of the obligation for the Skillsfuture funding.

**Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.

***Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.

 

Changes to SkillsFuture Course Fee and Absentee Payroll Funding commencing on or after 1 January 2022 will take place regardless of the enrolment date. Please contact us at support.ace@the-ascott.com on your eligibility and payable nett fee after 01 January 2022.

 

1. SkillsFuture Course Fee Funding

The revisions to course fee funding, applicable to all SSG-funded courses commencing on or after 1 Jan 2022, are as follows:

  • Baseline course fee subsides will be simplified and streamlined across Professional, Manager, Executive and Technician (PMET) and non-PMET courses, at up to 70% of course fees for courses offered by SSG-appointed CET Centres
  • Enterprises that qualify for SSG’s enhanced subsidy schemes (SkillsFuture Mid-career Enhanced Subsidy and Enhanced Training Support for Small and Medium Enterprises (SMEs)) will receive an enhanced subsidy of up to 20%-points above the baseline course fee subsidies.

 

2. Absentee Payroll Funding

With effect from 1 Jan 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour. And set a $100,000 cap on the maximum AP funding each organisation can claim each calendar year to ensure that the benefits are more evenly distributed across companies.

 

The revisions are summarised here: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html


Please note that prices are subject to change
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